Data Signs Help Desk

Submit your information below to request assistance with servicing, communications, web access or operational processes.
Requests are usually processed within a business day.

Frequently Asked Questions (FAQ)

Before raising a Help Desk Ticket, please check our list of solutions. If your concern is not addressed below, please click on the button to raise a new Help Desk Ticket.

Click here to lodge a new Help Desk ticket

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You will be redirected to a page with detailed information on investigating an offline sign.

Let us know if the sign does not come back online after following the steps in the article and we will investigate further.

Please contact your DS-Live™ administrator or the hire company to sort out any login issues.

Please continue if you are a DS-Live™ administrator and need further assistance.

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Please submit 1 ticket per Serial No.

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Helpful Documents

DS-Live Subscription with DS-SIM card

Old Controller & LED Panels Replacement

VMS Operations and Maintenance Manual

VMS Computer Advanced Functions Manual

PTL Operations and Maintenance Manual

PTL Advanced Features Manual

PTL-Compact Type 1 & 2 Manual

PTL Stop-n-Go Manual

PTL Main Wiring Harness

PTL Battery Charger Manual

Arrow Board Operations and Maintenance Manual

VSLS Operations and Maintenance Manual

Status LED Explained

Upgrade Sign Firmware from DS-Live™

PTL Series-II Firmware Upgrade

VMS Controller Upgrade (Simple)

VMS Sign Controller & Operating Panel Tech Document

VMS Main Wiring Harness and Checklist

VMS & Arrow Head Installation Diagram

Arrow Control Panel Wiring Diagram

Arrow Controller Label

Arrow Wiring Diagram

Solar LCD Display Manual

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SMS Messaging Manual